FREE WORLDWIDE SHIPPING

Delivery & Returns

ORDERING 

  • Once an order is placed we will email an Artwork Proof within 2 working days. 
  • Once the Artwork Proof has been approved we will then begin the production process which takes a total of 6 - 8 weeks depending on quantity. 
  • PLEASE NOTE: We will NOT start production until the Artwork Proof has been agreed. 
  • During the 6 - 8 week process there are several stages your bottle openers go through including; Pattern Design, Pattern Assembly, Casting, Fettling, Polishing, Powder Coating, Packing. 
  • NOTE: We will contact you immediately if, for any reason, we are unable to produce your bottle openers due to production issues. 

WORLDWIDE DELIVERY 

  • We offer FREE WORLDWIDE DELIVERY on every order. 
  • All orders are dispatched via DHL Express and once ready for shipment arrive on a 1 working day service to the UK and a 2-3 working day to the rest of the world. 
  • All orders over 2KG are sent via a DHL Express 1 - 2 day service depending on the destination.
  • Once your order is dispatched you will receive a text or email notification from DHL with a 1hr time slot for your delivery, this can be altered by you if the delivery is not convenient. 

RETURNS

  • Due to the nature of our bespoke business we do not accept returns unless the items are damaged or incorrect. 
  • If you have received incorrect or damaged bottle openers please contact us via our contact page asap.