Delivery & Returns

• Due to the nature of our bespoke business we do not accept returns unless the items are damaged or incorrect. 
• If you have received incorrect or damaged bottle openers please contact us via our contact page asap.  

DUTIES & TAXES

CUSTOMS CHARGES

All parcels sent outside of the UK are subject to customs charges, this now includes the EU as of January 1st 2021. (PLEASE READ BELOW FOR NEW EU RULES)

Will my parcel be subject to customs charges? 

All parcels sent outside of the UK are subject to customs charges.

Please note that unless your order is in the EU and under €150, orders from NON-UK countries do not pay VAT. Customers may incur Duty or Tax payment on delivery depending on your country's import laws. This is paid to DHL on delivery as they fast track customs by paying the duty for you and there may also be a handling fee. 

What happens if customs charges are refused?

Import duties and handling fees are not The British Bottle Opener Company's responsibility. If you refuse to accept delivery and we have to organise the order to be returned to us, you will have to pay the courier and any duty costs out of any refund we make to you.

thebritishbottleopenercompany.co.uk cannot be held responsible for any charges that customs enforce on a parcel.

How long will my parcel be held in customs?

The courier will attempt to clear your parcel as quickly as possible through customs; however, there are occasions where customs in the delivery country shall require additional information to assist in the clearing of the goods.

Generally customs will contact the recipient directly and for this reason, we request for you to ensure that you include all up-to-date and correct contact details for the courier during the ordering process.

NEW EUROPE SYSTEM - IOSS

If your order is being shipped to the EU and the total order value (including postage) is under €150 then VAT will be collected upfront via the IOSS (Import One Stop Shop). This means there will be NO VAT or duties to be paid once your order arrives in the EU and all payments are made for this upfront. You will see this amount as TAX at the checkout. 

For all orders over €150 the IOSS system is no longer valid and VAT/customs charges will be charged when a parcel arrived at customs. 

Customs charges are determined when the parcel arrives, therefore it’s impossible for us to determine whether you’ll be charged and by how much in advance. 

You can check the order value for whether you will be charged Duties by the De Minimus Threshold for each country below.