Delivery & Returns

ORDERING

Once an order is placed we will email an Artwork Proof within 2 working days.
Once the Artwork Proof has been approved we will then begin the production process which takes a total of 6 - 8 weeks depending on quantity.
PLEASE NOTE: We will NOT start production until the Artwork Proof has been agreed.
During the 6 - 8 week process there are several stages your bottle openers go through including; Pattern Design, Pattern Assembly, Casting, Fettling, Polishing, Powder Coating, Packing.
NOTE: We will contact you immediately if, for any reason, we are unable to produce your bottle openers due to production issues.

We offer FREE WORLDWIDE DELIVERY on every order.
All orders are dispatched via DHL Express and once ready for shipment arrive on a 1 working day service to the UK and a 2-3 working day to the rest of the world.
All orders over 2KG are sent via a DHL Express 1 - 2 day service depending on the destination.
Once your order is dispatched you will receive a text or email notification from DHL with a 1hr time slot for your delivery, this can be altered by you if the delivery is not convenient.

Due to the nature of our bespoke business we do not accept returns unless the items are damaged or incorrect.
If you have received incorrect or damaged bottle openers please contact us via our contact page asap.